Privacy Policy

Cape Grass Privacy Policy

Effective Date: 03 August 2023

Introduction

Welcome to Cape Grass ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information in accordance with the provisions of the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you interact with our products, services, website, or other platforms (collectively, the "Services").

Information We Collect

We may collect various types of personal information about you, which may include but is not limited to:

• Name
• Contact information (e.g., email address, phone number, physical address)
• Date of birth
• Gender
• Identification information (e.g., ID number, passport details)
• Financial information (e.g., payment card details)
• Usage data (e.g., website visits, interactions with our Services)
• Location data (with your consent)
• Any other information you provide to us voluntarily.

How We Use Your Information

We may use your personal information for the following purposes:

• Providing and improving our Services
• Processing transactions and payments
• Sending updates, newsletters, and promotional materials (with your consent)
• Responding to your inquiries and support requests
• Customizing and personalizing your experience with our Services
• Complying with legal obligations and regulations
• Conducting research and analytics to improve our business
• Preventing fraudulent activities and ensuring the security of our Services
• Any other purpose for which we have obtained your consent.

Information Sharing and Disclosure

We may share your personal information with third parties under the following circumstances:

• With your consent
• To fulfill the purposes outlined in this privacy policy
• When required by law or in response to a legal process
• To protect our rights, privacy, safety, or property, and those of our users and the public
• In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where your personal information may be transferred to the acquiring entity.

Your Rights and Choices

Under POPIA, you have certain rights regarding your personal information. You have the right to:

• Access and obtain a copy of your personal information that we hold
• Correct any inaccuracies in your personal information
• Object to the processing of your personal information under certain circumstances
• Request the deletion or erasure of your personal information
• Withdraw your consent for specific data processing activities.
• Data Security
• We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Updates to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other appropriate means.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

• Tel: 083 2500 901
• Email: info@capegrass.co.za